Welcome to the EODC Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
For your reference, we provide complete archives and history of all your support requests.
A valid email address is required to submit a ticket.
Updated mailing-list distribution
Our new mailing-list distribution solution is now in place.
The following link can be used to subscribe to our general announcements.
Specialized mailing lists are to follow in the future.
If these general announcements are not relevant to you, the following link can be used to unsubscribe from this list.
Information about any planned maintenance can be found below:
All systems operating normally.
No disruptive maintenance planned.
Following a scheduled operational change of ESA's Collaborative Data Access on Nov. 10th, 2023, data retrieval at EODC has experienced an unforeseen delay. We apologise for any inconvenience and assure you that our technical team is actively working to resolve the issue. For urgent matters, please contact our support team at firstname.lastname@example.org. We appreciate your patience and will provide updates on the resolution progress. Thank you for your understanding.
eodc.eu/register - Create an EODC account
git.eodc.eu - Check out our GitLab instance
launcher.eodc.eu - Get started with EODC Cloud
the EODC team